Returns

• We do not want your used latex tubing or connector tube, please do not send them!
• Notifying us the day you mail back your return will allow us to help notify you if the package doesn't arrive in a timely manner, or is lost. 

Our mission is to help you find your independence and we will make every reasonable accommodation to refund all your money.  However, if the Kit is not returned with the following requests, all of your money may not be refunded:

•  Please call us to arrange your return.  Our toll free number is 1-888-767-1924 or email us at support@jb-3.com. before you send the product back to us.
• The trial period is 60 days from purchase.  If you need a few more days, please call us to arrange a late return.
• The JB-3 valve must be in reasonable condition (no gouges, scratches or noticeable disfigurement) .  Please treat it with care if you are considering returning it.
•  Please include the instruction manual, and 'C' bracket along with anything else that is un-used. 
• If possible, the JB-3 Kit should be returned in the original box.  The original box helps prevent any damage while being shipped.  A damaged/missing box will not affect you refund.
• Shipping insurance is your responsibility.  If you don't insure it and it gets lost, we can't give you a refund. 
• You must include the purchasers name.  A daytime phone number is also required in case there is any difficulty processing the refund.  (Including your receipt , or a copy of your receipt, would provide an easy way to show your purchase date and the purchaser information, but is not mandatory).
• JB-3.Com only arranges returns or refunds for items that were purchased on JB-3.Com..  If  you purchase a JB-3 from one of our re-sellers, you will need to arrange refunds or exchanges through them.

Warranty Repair/Exchanges

If you have received merchandise in error or you are exchanging a defective device for a new device, JB-3.Com will pay the return shipping expense for domestic (American) shipping. Please ship all other returns postage paid.  It is highly recommended that you also insure all packages since we will not be financially responsible if your package is lost.  JB-3.Com will pay for returning your repaired or replaced device if it is a warranty repair.  If it is not a warranty repair actual shipping costs will need to be charged for return shipment.

JB-3.Com is responsible for all warranty replacement and repairs regardless of where you purchased the JB-3.  Please call 1-888-767-1924 to arrange for warranty service prior to sending the package.  If you are a Canadian resident you may receive quicker repair service (by avoiding Customs delays) by contacting our exclusive Canadian distributor at Chair Stuff Sales LTD http://www.chairstuff.com.

Damaged or incomplete shipments must be reported within 10 days. Shipping damage should be noted to the carrier at the time of delivery. In the event of damaged delivery:

• Indicate damage on the delivery bill and have it signed by the driver
• Contact our customer service department to have a replacement order sent

JB-3.COM 23702 3rd Pl W Bothell, WA 98021-8693

JB-3.Com a division of EclecTec Innovations LLC - Easy Leg Bag Emptying Without Electricity -
 US Patent Number 6,814,337and 6,923,422.   International patents applied for.
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